Accessibility Statement

Last updated: July 2026

Hobby Box is committed to ensuring that our website and physical store are accessible to all people, including those with disabilities. We believe that every collector deserves an equal and enjoyable experience with us, whether they are shopping online from home or visiting us in Brooklyn.

Our Web Accessibility Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the internationally recognized standard for web accessibility. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

The measures we take to support accessibility on our website include maintaining a consistent and logical page structure with proper use of headings so screen readers can navigate effectively; providing meaningful text alternatives for all informative images; ensuring sufficient color contrast between text and background elements so content is legible for users with low vision or color blindness; using descriptive link text so users understand where each link leads without needing surrounding context; labeling all form fields clearly so screen readers can identify their purpose; building our checkout process to be fully keyboard-navigable so users who cannot operate a mouse can complete a purchase; and ensuring that font sizes are set relative to user preferences so text can be resized without loss of content or functionality.

Ongoing Effort

Accessibility is not a one-time fix — it is an ongoing commitment. As we add new products, pages, and features to our site, we work to ensure they meet accessibility standards from the outset. We conduct periodic reviews of our site to identify areas for improvement and address them as quickly as possible.

We acknowledge that not every part of our website may currently meet every WCAG 2.1 Level AA criterion. Where gaps exist, we are actively working to close them.

Assistive Technology Compatibility

Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver; keyboard-only navigation; browser zoom and text resizing; and high-contrast display modes.

Our Physical Store

Our Brooklyn location at 2600 Flatbush Ave welcomes all customers. Our staff is always ready to assist you in-store, whether that means reaching products, reading condition details aloud, or providing any other assistance you need. If you have questions about physical access to the store before making the trip, please call us and we will be happy to answer them.

Placing an Order With Assistance

If you experience any difficulty using our website to browse products, read descriptions, or complete checkout, we will happily assist you personally. You can reach us by phone at +1 (718) 241-2273, daily from 10:00 AM to 6:00 PM Eastern Time, and we will walk you through any part of the process, take your order by phone, or answer any product questions you have. You can also email us at hello@hobbyboxny.com and we will respond promptly.

Feedback and Reporting Barriers

We welcome feedback on the accessibility of our website. If you encounter a barrier — a page that is difficult to navigate with a screen reader, an image without a text alternative, a form that cannot be completed by keyboard, or any other accessibility issue — please tell us. Include the URL of the page where you encountered the barrier and a description of the issue, and we will work to address it as quickly as possible.

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