Last updated: July 2026

At Hobby Box, we understand that getting your order quickly and safely is just as important as the product itself. Whether you’re waiting on a sealed hobby box, a graded card, or a stack of singles, we treat every shipment with the same care and attention we’d want for our own collections. This page covers everything you need to know about how we process, pack, and ship your orders.

Order Processing Time

Once your payment is confirmed, your order enters our processing queue. We process all orders within 1 to 3 business days, Monday through Friday, excluding U.S. federal holidays. Processing time includes verifying your order, pulling and inspecting your items, and packing them appropriately for safe transit.

You will receive two emails from us: the first is your order confirmation, sent immediately after purchase. The second is your shipping confirmation, sent the moment your order leaves our store and includes your tracking number and carrier information.

Orders placed on a Saturday, Sunday, or a federal holiday will begin processing on the next business day. If you place an order on Friday evening, for example, processing begins Monday morning.

During peak periods — major set releases, holidays, or high-volume sale events — processing may take the full 3 business days. We will communicate any unusual delays by email.

Shipping Time

After your order ships, standard domestic delivery takes between 3 and 7 business days depending on your location relative to Brooklyn, New York. The total time from order to delivery is therefore typically between 4 and 10 business days. This is an estimate — actual delivery times depend on the carrier and your location and cannot be guaranteed.

Delivery estimates run from the day your order ships, not the day it was placed. A carrier delay caused by weather, volume surges, or logistical issues is outside our control, but we will always help you track down a late shipment.

Shipping Cost

Standard shipping is completely free on all orders shipped within the United States. There is no minimum order value, no code required, and no threshold to hit. Free shipping applies automatically at checkout to every order, every time.

Shipping Destinations

We ship to all U.S. states and territories, including P.O. boxes and military addresses (APO/FPO/DPO). We do not currently offer international shipping. If you are outside the United States and interested in placing an order, contact us at hello@hobbyboxny.com and we will do our best to accommodate you on a case-by-case basis.

Order Tracking

Every shipped order comes with a tracking number sent to the email address you provided at checkout. Use this number on the carrier’s website to follow your package in real time. You can also log into your Hobby Box account and visit the Orders section to find your tracking information at any time.

If you did not receive a tracking email, first check your spam or junk folder. If it’s not there, contact us with your order number and we will resend it immediately.

How We Pack Your Order

We are collectors. We know that a dinged corner is not just a cosmetic issue — it is the difference between a PSA 10 and a PSA 9. We pack every order accordingly.

Single cards are penny-sleeved and placed in rigid top loaders or card savers. Multiple cards are grouped and secured with rubber bands over the top loader, then wrapped in bubble wrap. High-value singles receive additional protection including team bags and rigid mailers. Sealed boxes and cases are packed in appropriately sized shipping boxes with padding to prevent movement in transit. Comics are boarded, bagged, and packed in rigid mailers.

We do not cut corners on packaging because we know what it feels like to open a damaged package. That experience will not happen to your order if we can prevent it.

Damaged, Lost, or Delayed Shipments

If your order arrives visibly damaged, do not discard the packaging. Take photos of the outer box, the inner packaging, and the damaged item itself. Contact us within 48 hours of delivery at hello@hobbyboxny.com with your order number and photos. We will open a carrier claim on your behalf and arrange a replacement or refund. You will not be left to deal with the carrier yourself.

If your tracking shows your package has not moved in more than 7 consecutive business days, contact us. We will investigate with the carrier and take appropriate action, including reshipping or refunding if the package is confirmed lost.

If your package shows as delivered but you have not received it, check with neighbors, building management, and any secure delivery locations at your address. If it still cannot be located after 24 hours, contact us and we will assist you in filing a claim.

Local Pickup

If you are in the Brooklyn area, you are always welcome to skip shipping and pick up your order in store. Select local pickup at checkout or contact us to arrange it. Pickup is available during our regular store hours: daily from 10:00 AM to 6:00 PM at 2600 Flatbush Ave, Brooklyn, NY 11234.

Contact

For any shipping-related question, contact us at hello@hobbyboxny.com or call +1 (718) 241-2273. We are in the store daily from 10 AM to 6 PM and respond to emails promptly.